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Customer Services desk

Union Square Customer Information Desk is located in the main atrium, next to Costa coffee.

Collect +

You can send, collect and return parcels at our CUSTOMER SERVICES DESK with Collect +.

How it works:

Once you have purchased your order with your favourite retailer:

1. Select Collect+ as your delivery location and search for AB11 5RG then choose Union Square.

2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.

3. Go to the designated Collect+ location in the centre.

Handsfree Shopping

Love shopping? Hate carrying the bags? 

As an exclusive Union Square PLUS app user you can leave your shopping bags with our Customer Service Team for FREE and carry on the Union Square spree.

How it works:

1. Download our Union Square PLUS app, if you haven't already and, ensure you are registered

2. Visit the Customer Service Desk in Union Square with your shopping bags*

3. Click on the Offers tab in the PLUS app and click on Handsfree Shopping

4. Click on Redeem and simply scan the QR code at the Customer Service Desk

5. Provide us with some details and you will be given a receipt to take with you, and the items will then be placed in a secure container

6. You will be given a tag to take away with you.

Free WiFi

Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.


If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, located on the upper mall in between Thaikhun and Byron.   

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Car Valet

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient SS Autovalet, located on level 2 of the multi-storey car park.  Prices start from £8.95. 

Looking for information on parking?

Amazon lockers

Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located opposite Chopstix.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.  

News & Offers

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