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Services

Customer Services desk Union Square Customer Information Desk is located in the main atrium, next to Costa coffee.

Collect + Unfortunately, we are currently unable to accept new parcels via CollectPlus. Any parcels that have already been sent to Union Square will be available from the customer service desk. We will continue to accept returned parcels as normal until 24th March when we will temporarily stop accepting returns. Click here to find your nearest return location: https://www.collectplus.co.uk/help-advice/how-to-return-parcel

Amazon Lockers Our Amazon lockers are currently unavailable and the locker location is suspended by Amazon while the centre remains closed.

To assist with any particular questions regarding the temporary changes to our Collect+ and Amazon Locker services please visit our advice page here

Handsfree Shopping Love shopping? Hate carrying the bags? As an exclusive Union Square PLUS app user you can leave your shopping bags with our Customer Service Team for FREE and carry on the Union Square spree. How it works: 1. Download our Union Square PLUS app, if you haven't already and, ensure you are registered 2. Visit the Customer Service Desk in Union Square with your shopping bags* 3. Click on the Offers tab in the PLUS app and click on Handsfree Shopping 4. Click on Redeem and simply scan the QR code at the Customer Service Desk 5. Provide us with some details and you will be given a receipt to take with you, and the items will then be placed in a secure container 6. You will be given a tag to take away with you. Free WiFi Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available. Chargebox If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, located on the upper mall in between Thaikhun and Byron.    To use, simply: 1. Connect your phone 2. Lock the box 3. Take the key and enjoy shopping as your battery charges. Car Valet Want to get your car looking spotless as you shop? Try the friendly, professional and convenient Aberdeen Wash & Valet Centre, located on level 2 of the multi-storey car park.  Prices start from £8.95. 

Looking for information on parking? Shop Online Now you can shop your favourite Union Square brands from our website. Here are some FAQs to assist you, but if you have any further questions please contact us here;  Q. I wanted to buy a product but when I clicked to buy, it was out of stock. Why was this possible? A. Our shop online portal enables you to discover and compare products from the range of listed stores. However, we do not sell any products - the buy button takes you to the store’s website so you can purchase with them directly. If the store has told us that the product is out of stock, we will remove it from our feed immediately but this may take up to 48 hours for the update to happen. Q. I saw an item on your website at a lower price than when it came to buying the item. I’d like to purchase the item at the lower price, is this possible?  A. We do not sell any product but transfer you to the store’s website via the buy button. Most price changes are a reduction, but prices can go up as well down. If you bought the item and no longer wish to keep it, you can return it in line with the store’s returns policy.  Q. I bought a product via the Union Square online shop but have not received it yet. Why? A. The Union Square online shop is linked directly to its partner store websites. All products bought via this service are purchased directly from the store and individual delivery terms and conditions apply. Please refer to the store website for additional information including delivery options.  Q. When is payment taken from my card? A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched.  Q. I would like to return my product - where do I go?  A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied. Q. Can your Customer Service Desk send this item back for me?  A. Union Square Customer Services, located in the main atrium in between Costa and Valerie’s Brassiere, can help customers who wish to return items that operate via Click and Collect services. Some retailers will accept returns for refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options. Q. I haven’t received a refund for my returned item.  How do I get my money back? A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions.  Please contact the store directly for assistance.