Centre information during lockdown
Following the Government update, please read the latest centre information here.
To all our friends and family in Aberdeen We are temporarily closed with the exception of essential retail.
Takeaway and delivery is available from participating restaurants and cafes, and some retailers are offering Click & Collect services.
Click here for a list of essential stores that are open
Click here for a list of stores offering Click & Collect services
Click here for a list of restaurants and cafés offering takeaway or delivery Our priority is yours and our colleagues’ health and we have introduced a range of measures to keep us all safe. Please read below to find out what safety measures are in place at Union Square.
Shop safe, be kind and we’ll be right here when you need us.
From all of us at Union Square
• Face coverings are compulsory throughout the centre, including in all our stores, restaurants and cafes.
• Hand sanitiser stations around the centre.
• Enhanced cleaning procedures throughout the centre.
• A one-way system in the centre. All remaining entrances will be for exit use only. Signage is in place throughout to help guide your journey while you shop.
• Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups.
We’re restricting how many people can enter the centre and individual stores at any one time. This way, we can ensure everyone in the centre is able to social distance easily. To further assist you when planning your visit, we have introduced Crowd Checker on our website and PLUS app, to see how busy the centre is.
Please bear with us, as it might take a little longer than normal to get what you want when you visit.
Below is a range of answers to the most frequently asked questions to help plan your next visit:
Is the Customer Information Desk open?
Union Square's Customer Service Desk is located opposite Costa.
The Customer Service Desk is currently open daily from 9am - 6pm for Collect+. Gift Cards are available online only here during this time.
Is the Collect+ service running?
Collect+ is available at the Customer Service Desk for collections and returns. The service is available during Customer Information Desk opening times, 9am - 6pm daily.
Do I have to wear a face mask/covering?
In line with the latest guidance from the Government, face coverings are compulsory throughout the centre, including in all our stores, unless you have a legitimate reason not to wear one such as a disability. For more information on who is exempt please visit the Government’s website.
We know that those who are exempt may feel more comfortable showing something that says they do not have to wear a face covering. The Government has produced some materials that may help here. My Union Square gift card expired while the centre was closed, what can I do?
If you have a gift card that has expired while the centre was closed, we will be happy to extend the expiry date so that you have time to use it as we reopen. To do this, please call our Gift Card Support number which you will find on the back of your gift card. If you have a virtual gift card you can find the contact number in the footer of the web page where you check your balance.
For more information regarding the Union Square gift card please visit here.