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Deputy Manager

Job Purpose

·         Support the store manager in all duties, operational and sales floor based

·         Manage the sales team and motivate them to hit KPI’s and sales targets

·         Train, develop and drive the team to deliver results

 

Duties

·         Fully support the store manager operationally and on the sales floor

·         Manage the floor manager, team manager and sales team, ensuring they are fully supported in their roles and follow up with them on their given tasks

·         Demonstrate and establish the highest levels of customer service, add on sales and bra fitting experience through training and coaching of colleagues to deliver the ultimate Boux Avenue shopping experience

·         Display a passion in the brand by being an ambassador; leading by example for the team to follow

·         Maximise sales through the delivery of excellent selling service

·         Ensure till training is executed thoroughly and effectively to all team members and any cash handling is monitored

·         Manage the image guidelines in store ensuring they are adhered to by all team members

·         Ensuring stock replenishment is maintained throughout the day

·         Ensure all floor moves are carried out and completed whilst the store is closed

·         Assist with the upkeep of store presentation such as dusting, hoovering, cleaning and maintaining this throughout the day

·         Support the store manager with operational duties such as creating rotas, recruitment, training and development

KPI’s

·         Sales – Providing strong customer service and ensuring the team push add on sales

·         Conversion Rate – Being aware of customers’ needs at all times and managing the team effectively to increase conversation rate for the store

·         Bra Fit Sales – Offering various options to customers through the bra fit service

·         VIP loyalty card scheme – Consistently pushing the team to increase VIP card sign ups at the till

Expectations

·         To increase KPI performance in store

·         To support the store manager in all operational and sales floor tasks

·         To ensure thorough implementation of any requests from Head Office instore

·         To ensure shop floor behaviours are to Boux Avenue standards at all times and the customer journey is consistent 

·         To support and develop team members in their job roles

·         To liaise with the area manager and L&D depending on the needs of the store

·         To be an ambassador for Boux Avenue at all times during your working hours

·         To be fully flexible depending on needs of the business

 

 

How To Apply

Please hand in your CV to Yvonne Bernard, Store Manager or apply online at www.bouxavenue.com

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